Gravity Psychiatry & Wellness PLLC
Website Privacy Policy
Last updated: September 22, 2026
This policy explains how we handle information connected with our public website and routine inquiries. It is not a substitute for our Notice of Privacy Practices. When health-information law or that notice provides greater protection, the greater protection controls.
Information we receive
Information you provide
You may choose to provide information such as your name, safe contact details, a general service inquiry, or an accessibility request. Please do not send detailed symptoms, medical records, photographs, identification documents, payment-card information, or Social Security numbers through a public website form, ordinary email, or ordinary text message. Call us at (309) 245-7115 if you need help finding an appropriate secure route.
Information received automatically
Our website and service providers may automatically receive limited technical information needed to operate, secure, and measure the site. This may include an internet protocol address, device and browser information, requested pages, approximate location derived from an IP address, access time, referring page, and security or error logs. Cookies and similar technologies may support site functions, preferences, security, and basic measurement. Embedded services may connect with their own providers.
How we use and share information
We may use information to respond to you, explain next steps, operate and protect the website, troubleshoot problems, support accessibility, maintain records, and meet legal obligations. A website inquiry does not establish a treatment relationship, reserve an appointment, or authorize unrestricted use of clinical information.
Service providers may help us host the website, deliver communications, provide forms or portal services, process payments, and support security. We limit this sharing to what is reasonably necessary for those functions and use appropriate protections. When protected health information is involved, additional health-privacy requirements may apply. This website policy is not a business associate agreement, treatment consent, or authorization to disclose medical records.
We do not sell personal information. We do not use sensitive health information for targeted advertising, and we do not intentionally place advertising pixels or session-replay tools on clinical forms, the patient portal, or pages used to submit detailed health information. Disclosures required by law remain subject to applicable health-information protections.
SMS and Mobile Information
When you choose to receive text messages from Gravity Psychiatry & Wellness PLLC, we collect your mobile number and consent information. We may also maintain message history, delivery information, and opt-out records to operate the texting program and document your communication preferences.
We use this information for routine, non-marketing administrative messages, including appointment reminders, scheduling updates, intake and registration reminders, patient portal notifications, and billing or payment notices.
Mobile numbers, SMS opt-in information, and text-message consent records will not be sold or rented, or shared with third parties or affiliates for marketing or promotional purposes. Information necessary to operate the texting program may be shared with messaging service providers and telecommunications carriers that support message delivery, consent management, and opt-out processing. We do not authorize these providers to use this information for their own marketing. Disclosures required by law remain subject to applicable health-information privacy protections.
These SMS-specific protections apply even where other sections of this Privacy Policy describe broader information-sharing practices.
Participation is voluntary. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also call (309) 245-7115 to request help or change your communication preferences.
Ordinary text messaging has privacy risks. Please use the secure patient portal for sensitive health information. Additional details appear in our SMS Messaging Terms.
Cookies, external services, and your choices
You may use browser or site controls to manage cookies where available. Disabling them may affect certain features. Continuing to browse does not authorize disclosure of protected health information or enroll you in marketing text messages.
Our site may link to services such as CharmHealth, forms, payment services, laboratories, or supplement resources. Those services may have their own privacy notices and terms. They are not all operated by Gravity Psychiatry & Wellness PLLC, and this public website is not the patient portal.
Retention and security
We retain information as reasonably needed for the purpose for which it was collected, business operations, legal and accounting requirements, security, and any applicable clinical-record obligations. A deletion request may not require deletion of records we must keep.
We use reasonable administrative, technical, and physical safeguards, but no website, device, or transmission method is risk-free. Use secure devices and unique credentials, and promptly report a misdirected message or account concern by calling (309) 245-7115.
Minors and privacy requests
This public site is not designed to collect unsupervised, detailed health histories from children. A parent, guardian, or other authorized adult may contact us for next steps. Rights involving a minor's information depend on applicable law and the circumstances of care.
You may ask a privacy question or request access, correction, or another available privacy right. We may need to verify identity and authority before acting. We do not retaliate for exercising privacy rights.
(309) 245-7115
Privacy Officer
1100 Beech St, Suite 10-6
Normal, IL 61761
Current patients should use the secure patient portal for sensitive information.
Changes to this policy
We may update this policy as our website, services, or legal obligations change. The current revision date will appear at the top of this page. An update does not retroactively expand permission to use protected health information. Our Notice of Privacy Practices remains a separate document.